Newsletter no 4, 2021, from CTF at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research.

SEMINAR: HOW WILL PEOPLE TRAVEL TOMORROW?
Today we face major societal challenges, one of them is how we travel. Our travel is not only about environmental footprints, it also plays a role in social interactions and human well-being. This will be the focus of our fourth seminar in the series "CTF 35" where prominent researchers from Sweden, Norway, Japan and Canada will reflect on future travel based on their experiences in shared mobility, behavioral change, children and young people's travel and sustainable societal development.

The seminar is held on November 12, 12.30-13.30 via Zoom. You need to register to receive a Zoom link. The seminar is open to everyone and free of charge. Read more and register here.

THREE NEW DISTANCE COURSES FOR PROFESSIONALS
In November, three new distance courses with focus on business models, servitization and value creation through service will start. The five credit courses are developed to suit professionals where work and studies can be combined and are free of charge. Read more and register here.

Take a course this fall!
Click on the links below to learn more and to register:

• Applying Service Management for Professionals
• Introduction to Servitization
• Business Models in times of Transformation

NEW BOOK CHAPTER ON CHALLENGES IN IMPLEMENTING DIGITAL ASSISTIVE TECHNOLOGY IN MUNICIPAL HEALTHCARE
Linda Bergkvist and Charlotte Bäccman have studied clients, healthcare personnel, IT personnel and healthcare managers in Swedish and Norwegian municipalities in order to create a better understanding of challenges in implementing digital assistive technology. Read more.

NEW BOOK ABOUT THE INTERACTION BETWEEN SUSTAINABILITY, INNOVATION AND TRANSFORMATION
Three researchers connected to Karlstad Business School and CTF at Karlstad University have, as a part of the work within PRME, written a new book - Business Transformation for a Sustainable Future. Read more.

CTF BLOG: MY CTF STORY - MARGARETA FRIMAN
Margareta Friman is a professor of Psychology and pro-vice chancellor at Karlstad University and has been part of CTF since the mid-90s. Here, she reflects and share some memories from her time at CTF. Read more.

CHRISTINA ÖBERG RECEIVES BEST PAPER AWARD
Christina Öberg's research on managers’ (in)ability to handle an uncertain future was recently awarded with "Best paper award" within organizational neuroscience at the Academy of Management Annual Meeting. Read more.

CTF BLOG: THE CTF STORY – 35 YEARS IN THE FOOTSTEPS OF SERVICE RESEARCH AT KARLSTAD UNIVERSITY
Bo Edvardsson, professor of Business Administration and founder of CTF, share some stories and reflects on CTF's 35 years of service research at Karlstad University. Read more.

SELECTED PUBLICATIONS
All publications are listed at: ctf.kau.se/en.

• Bolton, R. N., Gustafsson, A., Tarasi, C. O., & Witell, L. (2021). Designing satisfying service encounters: website versus store touchpoints. Journal of the Academy of Marketing Science, 1-23, https://doi.org/10.1007/s11747-021-00808-9
  
  
• Bolton, R. N., Gustafsson, A.,Tarasi, C. O., & Witell, L. (2021). How customer experience management reconciles strategy differences between East and West. Journal of Global Scholars of Marketing Science, 31(3), 273-295. https://doi.org/10.1080/21639159.2021.1921606
  
  
• Olsson, L. E., Friman, M., & Lättman, K. (2021). Accessibility Barriers and Perceived Accessibility: Implications for Public Transport. Urban Science, Vol. 5(3), pp. 63. http://dx.doi.org/10.3390/urbansci5030063
  
  
• Olsson, L. E., Friman, M., Kawabata, Y., & Fujii, S. (2021). Integrating Planned Behavior and Stage-of-Change into a Cycling Campaign. Sustainability, Vol. 13, (18), pp. 10116. https://doi.org/10.3390/su131810116
  
  
• Gössling, S., Larson, M. & Pumputis, A. (2021). Mutual Surveillance on Airbnb. Annals of Tourism Research, Vol. 91, 103314. https://doi.org/10.1016/j.annals.2021.103314
  
  
• Caprioli, L., Larson, M., Ek, R., & Ooi, C-S. (2021). The inevitability of essentializing culture in destination branding: the cases of fika and hygge. Journal of Place Management and Development, Vol.14 (2). https://doi.org/10.1108/JPMD-12-2019-0114
  
  
• Koskela-Huotari, K., Patrício, L., , Jie Zhang, Karpen, I.O., Sangiorgi, D. , Anderson, L., & Bogicevic, V. (2021). Service system transformation through service design: Linking analytical dimensions and service design approaches, Journal of Business Research, Vol. 136, pp. 343-355. https://doi.org/10.1016/j.jbusres.2021.07.034
  
  
• Gummerus, J., Mickelsson, K. J., Trischler, J., Härkönen, T., & Grönroos, C. (2021). ActS-Service Design Based on Human Activity Sets. Journal of Service Management, Vol. 32 (6), 28-54. https://doi.org/10.1108/JOSM-09-2019-0275
  
  
• Svensson, A., Bergkvist, L., Bäccman, C., & Durst, S. (2021). Challenges in implementing digital assistive technology in municipal healthcare. In P. Ekman, P. Dahlin, & C. Keller (Eds). Management and Information Technology after Digital Transformation. (Chapter 9). Routledge Studies in Innovation, Organizations and Technology. Routledge.
  
  
• Sebhatu, S., Enquist B., & Edvardsson, B. (Eds.) (2021) Business Transformation for a Sustainable Future, Routledge.

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