Newsletter no 2, 2022 from CTF at Karlstad University

Service Research Center (CTF) at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research. Learn more at kau.se/ctf.

SUMMER GREETINGS FROM THE DIRECTOR

What a boost! Rarely has it been so much fun to meet people again, as in March when the corona restrictions finally lifted. We had a planning conference in Sunne, and the energy when we could finally interact in the same physical space again, was almost palpable. Read more.

HELLO THERE, FREDRIK WIKSTRÖM...

...Professor of Energy and Environmental Technology. Your research on packaging and food waste is currently gaining much international attention. What is this research about? Read more.

ANECDOTAL ACCOUNTS TAKING ON A LIFE OF THEIR OWN #SWEDENGATE

Why are discussions of whether you had to wait alone in your friends’ room while they ate dinner with their families, pushing away discussions about more important issues in the internet? Charlotte Bäccman, senior lecturer in Psychology, explains. Read more.

TEXT COACHING PROMOTES HEALTH AND HEALTHY HABITS

Coaching via text messages can contribute to healthier habits and a better sense of well-being. This is shown in a study where researchers at Service Research Center, together with Friskvården i Värmland, have examined how digital services can complement physical meetings and facilitate behavioural change. Read more.

UNIQUE OVERVIEW OF SERVICE MANAGEMENT 

Bo Edvardsson and Bård Tronvoll are the editors for the newly published Palgrave Handbook of Service Management. The book provides a unique and current overview of service management research. Read more.

MEET OUR NEW COLLEAGUES 

Klas Hedvall, PhD in Technology Management and Economics, have joined CTF and will be part of the projects DISCERN and ISE. Read more.

Anna Ragén is a new industrial PhD student in Business Administration. Her research will focus on factors that promotes, or obstructs, innovation and commercial activities, in relation to higher education and research. Read more.

Lasse Magnell is a new PhD student in Psychology and will conduct research in the organizational psychology field focusing on the individual in organizational change. Read more.

NEW PHD COURSE 

The PhD course "Innovation Manangement Research" will run this fall. Last date to apply for the course is August 15th. Read more. 

BLOG: CAN SERVICE DESIGN REALLY REVEAL SOMETHING NEW ABOUT PEOPLE?

Service design has become a widely utilized method for service innovation in the private and public sector. But what is it about, and does it add to the previously known methods of service development and innovation? Read more.

SELECTED PUBLICATIONS

All publications are listed at kau.se/ctf.

• Edvardsson, B., & Tronvoll, B. (2022). The Palgrave Handbook of Service Management, Palgrave Macmillan Cham https://doi.org/10.1007/978-3-030-91828-6
• Kawabata, Y., Kusakabe, H., Fujii, S., Nakamura, F., Friman, M., & Olsson, L. E. (2022). A Study on the Relationship between Subjective Well-Being and Accompanying Activities in Urban Leisure Experiences. Journal of Tourism and Leisure Studies, 7(1), 1-21.
• Tronvoll, B., & Edvardsson, B. (2022). Customer experiences in crisis situations: An agency-structure perspective. Marketing Theory, doi.org/10.1177%2F14705931221104520
• Han, H., Lee, J., Edvardsson, B., & Verma, R. (2022). Developing a Strategic Viability-fit Model of Mobile Technology Adoption in Hotels, Journal of Hospitality and Tourism Technology, 13(1), 85-99. doi.org/10.1108/JHTT-05-2020-0109
• Edvardsson, B. & Tronvoll, B. (2022). Crisis behaviors as drivers of value co-creation Transformation. International Journal of Quality and Service Sciences, 14(5), 1-15 doi.org/10.1108/IJQSS-01-2021-0001
• Skålén, P., & Gummerus, J. (2022). Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market, Journal of Service Research, doi.org/10.1177%2F10946705211062693
• Varman, R., Vijay, D., & Skålén, P. (2022). The Conflicting Conventions of Care: Transformative Service as Justice and Agape, Journal of Service Research, 2(1), 86-107. doi.org/10.1177%2F10946705211018503
• Samuelsson, P., & Witell, L. (2022). Social entrepreneurs in service: motivations and types. Journal of Services Marketing, dx.doi.org/10.1108/JSM-08-2017-0274
• Skålén, P., & Gummerus, J. (2022). Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market, Journal of Service Research, https://doi.org/10.1177%2F10946705211062693

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