Newsletter from Service Research Center (CTF) at Karlstad University

CHRISTMAS GREETINGS FROM THE DIRECTOR

The Christmas and New Year holidays are approaching and maybe some time off. Soon we can put another eventful and challenging year behind us and look forward to new ideas, exciting research and education. Read more.

NEW COLLABORATION PROJECT AIMS TO ENCOURAGE MORE COMMUTERS TO CYCLE TO WORK

How can we encourage more commuters to cycle to and from work? That is the question of a new collaboration project where researchers at the Service Research Center (CTF) at Karlstad University will investigate the driving forces and incentives behind car travel and the transition to more sustainable commuting. Read more.

THE PROJECT HEALTH DATA SWEDEN WILL INCREASE THE USE OF HEALTH DATA

The purpose of Health Data Sweden (HDS) is to increase the use of health data within small and medium-sized companies and public organizations.
- HDS must offer services such as available data, legal issues and skills development, says Karin Brodén. Read more.

MAPPING OF FOOD WASTE IN THE NORDIC COUNTRIES

Researchers at CTF have been assigned to identify the initiatives and measures that have led to less food being thrown away in restaurants and school kitchens, retail, and households. Read more.

SIX YEARS AFTER #METOO – THIS IS WHAT RESEARCH SHOWS

Research findings from CTF were presented at a conference in Oslo.
- As always when it comes to changing cultures, it is important to be persistent and not give up, says Markus Fellesson. Read more.

CIRCULAR PROJECT SHOWS THAT THE PRODUCTS AND SERVICES OF THE FUTURE ARE SMART AND ATTRACTIVE

Christmas is just around the corner, there are lots of presents to buy and endless opportunities to get swept up in a shopping spree. As a counteraction, a sustainable alternative has made a successful entrance in a local shopping centre in Karlstad, and Karlstad University is there to conduct research. Read more. 

SAMHÄLLSNYTTA AT KARLSTAD UNIVERSITY LEADS THE WAY WITH KNOWLEDGE ABOUT MAJOR SOCIETAL CHALLENGES

Samhällsnytta turns service research into practical activity. The idea is to help the government and Swedish authorities tackle major societal challenges. Read more.

CTF RECEIVES CONTINUED SUPPORT FROM THE ANDER FOUNDATION

The Anne-Marie and Gustaf Ander Foundation for Media Research continues to provide financial support, and five guest professors are being affiliated to CTF. Read more.

INTRODUCING ELINA JAAKKOLA, NEW ANDER VISITING PROFESSOR AT CTF

CTF welcomes Elina Jaakkola, professor of marketing at Turku School of Economics and one of five visiting professors at CTF with support from the Ander Foundation. Read more.

ELENA PALANI, NEW PHD STUDENT IN BUSINESS ADMINISTRATION
We are happy to welcome Elena Palain to CTF. She will conduct research on how to reduce food waste. Read more.

BLOG: THE ROLE OF BOUNDARY OBJECTS IN INNOVATING PRODUCT MEANINGS

Understanding what products mean to users or potential customers has always been of key importance for innovation practitioners and designers. In fact, products often related to our identity as users, contributing to providing meaning to our daily lives. However, innovating product meanings can be a challenging endeavor for companies. Read more.

NEW PUBLICATION: THE IMPORTANCE OF ACCESSIBLE PUBLIC TRANSPORTATION AND OTHER SUSTAINABLE MOBILITY SERVICES

Approximately 15 percent of the world’s population has some form of disability that makes everyday life more difficult.
– In order for this group to be given the same opportunities to live fulfilling lives, we need to learn more about how the psychological and physical difficulties are connected with the experience of using public transport, says Margareta Friman. Read more.

NEW PUBLICATION: EMPLOYEE PROACTIVITY POSITIVELY AFFECTS CUSTOMERS’ RETAIL SHOPPING

High employee proactivity can, for example, compensate for delays in customer service situations and thereby mitigate the negative effects of waiting. Read more.

SELECTED CTF PUBLICATIONS

• Caruelle, C., Shams, P., Gustafsson, A., & Lervik-Olsen, L. (2024). Emotional arousal in customer experience: A dynamic view. Journal of Business Research, 170, (2024) 114344 , doi.org/10.1016/j.jbusres.2023.114344
• Tronvoll, B., & Edvardsson, B. (2023). Critical examination of academic marketing and service research’s philosophical foundation. Journal of Services Marketing. dx.doi.org/10.1108/JSM-01-2023-0002
• Karpen, I.O., Edvardsson, B., Tronvoll, B., Jaakkola, E., & Conduit, J. (2023). Circular service management: toward conceptual understanding and service research priorities for a more sustainable future. Journal of Service Management, 34(6),50-69. doi.org/10.1108/JOSM-06-2023-0269
• Jagstedt, S., Mellegård, N., & Lind, K. (2023). Dependencies as a barrier for continuous innovation in cyber-physical systems. International Journal of Technology Management, 93(3/4), 194-219 ,doi.org/10.1504/IJTM.2023.133915
• Otterbring, T., Arsenovic, J., Samuelsson, P., Malodia, S., & Dhir, A. (2023). Going the Extra Mile, Now or After a While: The Impact of Employee Proactivity in Retail Service Encounters on Customers’ Shopping Responses, British Journal of Management, doi.org/10.1111/1467-8551.12765
• Friman, M., & Olsson, L.E. (2023). Are we leaving some people behind? Travel autonomy, preceived accessibility, and well-being among people experienceing mental and physical difficulties. Transportation Research Part F: Traffic Psychology and Behaviour, 98, 243-253. doi.org/10.1016/j.trf.2023.08.009
• Dubois, A., Hedvall, K. and Sundquist, V. (2023). No concept is an island: conceptualising (in) the industrial network approach. Journal of Business & Industrial Marketing, 38(13), 211-219. doi.org/10.1108/JBIM-05-2022-0231
• See more CTF publications at: kau.se/ctf

Service Research Center (CTF) is a multidisciplinary research center at Karlstad University, Sweden, developing new knowledge on service and value creation through service. Our newsletter will keep you updated on our research. 

• Learn more at kau.se/ctf

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