Newsletter from Service Research Center (CTF) at Karlstad University

MORE REUSE IN THE RETAIL BUSINESS AT THE FOCUS OF A NEW RESEARCH PROJECT
Reuse and other circular solutions are becoming increasingly common in the retail business to enable more sustainable consumption. To promote this transition requires more knowledge on how companies can create better conditions and customer experiences in relation to circular retail. This is the focus of a new research project. Read more.

BEHAVIOURAL CHANGES NECESSARY IN THE TRANSITION TO FOSSIL-FREE ENERGY SYSTEMS
- We need more knowledge of how to encourage people to more easily change their behaviour to reduce energy consumption, says Per Kristensson. Read more.

SERVSIG BEST SERVICE ARTICLE AWARD TO THE SERVICE RESEARCH CENTER (CTF) FOR THE SECOND TIME
This award recognises “The best article in the service literature published during a calendar year” across international journals. It’s the second time Ingo Karpen (CTF) wins this prestigious award. Read more.

RESEARCH TO PROMOTE CLIMATE NEUTRAL E-COMMERCE IN RURAL AREAS
More climate neutral e-commerce in rural areas is the focus of a new research project starting this autumn. Packaging systems, returns management and delivery locations are some of the issues addressed. Read more.

PUBLIC ENVIRONMENTS FOR CHILDREN AND YOUNG PEOPLE MADE SAFER WITH THE INTERNET OF THINGS
The project "Smart and Safe" brings together the public sector, businesses, academia and civil society in a helix model to create safer public environments for children and young people with the help of the Internet of Things (IoT). Read more.

WELCOME FILIP HÖGBERG, NEW PHD STUDENT IN INDUSTRIAL ENGINEERING MANAGEMENT
We are happy to welcome Filip Högberg to CTF. He is a new PhD student in Industrial engineering management and his research will focus on innovation management and AI. Read more.

BLOGS:

THE EFFECTS OF INNOVATION TYPES AND CUSTOMER PARTICIPATION ON ORGANIZATIONAL PERFORMANCE IN COMPLEX SERVICES
In the ever-evolving landscape of business and healthcare, innovation has become the key to unlocking success. We live in a world where organizations must constantly adapt, enhance their operations, and embrace change to stay competitive. But what types of innovation are most effective, and how do they impact both external effectiveness and internal efficiency within complex service industries? Read more.

GETTING CREATIVE WITH WHAT YOU HAVE: A BRICOLAGE VIEW OF INNOVATION
Where do you start with innovation? Typically, with a goal in sight – a pre-defined outcome. From here you can forecast what you need to get there; search for, select and invest in the most suitable skills, technology, and other types of resources in a step-by-step manner. Read more.

EVENT

• SAVE THE DATE! SUSTAINABILITY DAY AT KARLSTAD BUSINESS SCHOOL
  The theme for Sustainability Day 2023 is "Organizational transformation and Societal impact - in the light of Agenda 2030". The seminar will be held in english. Registration available from October 4th. Read more.

SELECTED CTF PUBLICATIONS

• Samuelsson, P. (2023). The effects of innovation types and customer participation on organizational performance in complex services. European Journal of Marketing, 57(13), 27-55.  http://dx.doi.org/10.1108/EJM-11-2020-0810

• Ahmad, A., Ahlin, K., Mozelius, P., & Sodhro, A. H. (2023). Exploring the Medical Caregivers' Perceptions of Technology Acceptance for an Online Speech and Language Assessment Application Among Stroke Patients. International Journal on Advances in Life Sciences, 15, (1 &2). https://www.researchgate.net/publication/372310157

• Ahlin, K. (2023). The Demonstration of a Tool for Self-Estimating Digital Competence. Studies in Health Technology and Informatics, 302, 494-495. https://doi.org/10.3233/shti230187

• Kitkowska, A., & Ahlin, K. (2023). Improving Well-Being in Schools-Lessons Learned from IoT Experts. Studies in Health Technology and Informatics, 302, 666-670. https://doi.org/10.3233/shti230232 

• Trischler, J., Røhnbæk, M., Edvardsson, B. & Tronvoll, B. (2023) Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context. Public Management Review. https://doi.org/10.1080/14719037.2023.2229836  

• Bowen, D.E., Fisk, R.P., Bateson, J.E.G., Berry, L.L., Bitner, M.J., Brown, S.W., Chase, R.B., Edvardsson, B., Grönroos, C., Parasuraman, A., Schneider, B. and Zeithaml, V.A. (2023). Learning from the pioneering founders of the service research field, Journal of Service Management, 34 (4), 605-630. https://doi.org/10.1108/JOSM-03-2023-0121

• See more CTF publications at: kau.se/ctf.

Service Research Center (CTF) is a multidisciplinary research center at Karlstad University, Sweden, developing new knowledge on service and value creation through service. Our newsletter will keep you updated on our research. 

• Learn more at kau.se/ctf

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