Newsletter from Service Research Center at Karlstad University

JOIN OUR BOOK RELEASE OF THE PALGRAVE HANDBOOK OF SERVICE MANAGEMENT

Join the editors Bo Edvardsson and Bård Tronvoll on September 20, 13.00-14.40, as they introduce and explore topics from their new book “The Palgrave Handbook of Service Management”. The book provides a unique and current overview of service management research. The event is held in English, open for all and live streamed at Vimeo. For more information, please visit our website. Read more.

CHRISTINA ÖBERG NEW CHAIRMAN OF THE NORDIC ACADEMY OF MANAGEMENT

Christina Öberg has been elected as the new chairman of the Nordic Academy of Management. Read more.

MULTIPLE FACTORS DICTATE SWEDISH ENERGY PRICES

Fredrik Wikström answers questions about energy prices and shares useful tips on how you can reduce your electric energy consumption. Read more.

EMERALD LITERATI AWARDS WINNER 2022

We are happy and proud to see several CTF researchers as the 2022 Literati Awards Winner. Mia Larson has been awarded for the article "The inevitability of essentializing culture in destination branding: the cases of fika and hygge". Read more.

Jörg Pareigis has been awarded for the article "Office types and worker's cognitive vs affective evaluations from a noise perspective". Read more.

HELLO THERE, ANNA NILSTOMT... 

… you have recently been in Bratislava and presented research at EHPS 2022. Can you tell us about the conference? – That’s right! I attended the international health psychology conference “36th Annual Conference of the European Health Psychology Society”, which was held at the end of August. Read more.

BLOG: THE COMPLEXITY OF GREEN INNOVATION 

Alexandre Sukhov reflects on green innovation within the wood construction industry. Read more.

CALL FOR PAPERS - QUIS18 

The 18th International Research Symposium on Service Excellence In Management (QUIS18) will take place during June 20-23, 2023, at VinUniversity in Hanoi, Vietnam. The main theme of the conference is “Re-imagining service to enhance human life and society”. Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation during the QUIS 18. Read more.

SELECTED PUBLICATIONS

• Gremyr, I., Birch-Jensen, A., Maneesh, K., & Löfberg, N. (2022). Quality functions’ use of customer feedback as activation triggers for absorptive capacity and value co-creation. International Journal of Operations & Production Management. 42(13). https://doi.org/10.1108/IJOPM-11-2021-0692

• Mattsson, L. & Williams, H. (2022). Avoidance of Supermarket Food Waste—Employees’ Perspective on Causes and Measures to Reduce Fruit and Vegetables Waste. Sustainability. doi.org/10.3390/su141610031

• Öberg, C., & Aronsson, H. (2022). The fair trade of environmental effects and regional disparities. Industrial Marketing Management, 105, 311-321. doi.org/10.1016/j.indmarman.2022.06.014

• Öberg, C., & Lundberg, H. (2022). Mechanisms of knowledge development in a knowledge ecosystem. Journal of Knowledge Management, 26(11), 293-307. doi.org/10.1108/JKM-11-2021-0814

• Petros Sebhatu, S. & Enquist. B. (2022) Values and Multi-stakeholder dialog for business transformation in light of the UN Sustainable Development Goals, Journal of Business Ethics. doi.org/10.1007/s10551-022-05195-x

• Shulman, Y., Kitkowska, A., & Meyer, J. (2022). Informing Users: Effects of Notification Properties and User Characteristics on Sharing Attitudes. International Journal of Human-Computer Interaction. doi.org/10.1080/10447318.2022.2086592

• Tierney, K., Karpen, I.O. & Westberg, K. (2022). The role of brand-facing actors in shaping institutions through brand meaning co-creation, in S. Markovic, R. Gyrd-Jones, S. von Wallpach, and A. Lindgreen (Eds.), Research Handbook on Brand Co-Creation, (pp. 122-137), Edward Elgar Publishing Limited. www.elgaronline.com/view/edcoll/9781839105418/9781839105418.00017.xml

• Edvardsson, B., & Tronvoll, B. (2022). The Palgrave Handbook of Service Management, Palgrave Macmillan Cham. doi.org/10.1007/978-3-030-91828-6

• Kawabata, Y., Kusakabe, H., Fujii, S., Nakamura, F., Friman, M., & Olsson, L. E. (2022). A Study on the Relationship between Subjective Well-Being and Accompanying Activities in Urban Leisure Experiences. Journal of Tourism and Leisure Studies, 7(1), 1-21. https://doi.org/10.18848/2470-9336/CGP/v07i01/1-21

• Abadzhiev, A., Sukhov, A., Sihvonen, A., & Johnson, M. (2022). Managing the Complexity of Green Innovation. European Journal of Innovation Management, 25(6). doi.org/10.1108/EJIM-02-2022-0098

• Tronvoll, B., & Edvardsson, B. (2022). Customer experiences in crisis situations: An agency-structure perspective. Marketing Theory. doi.org/10.1177%2F14705931221104520

• Han, H., Lee, J., Edvardsson, B., & Verma, R. (2022). Developing a Strategic Viability-fit Model of Mobile Technology Adoption in Hotels. Journal of Hospitality and Tourism Technology, 13(1), 85-99. doi.org/10.1108/JHTT-05-2020-0109

• All CTF publications are listed at kau.se/ctf.

Service Research Center (CTF) at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research. 

• Learn more at kau.se/ctf.

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