CTF Newsletter no 5, 2019, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

INSPIRING GUEST LECTURE ON CYBERSECURITY
Cybersecurity concerns you, your work and your research - iIt is becoming increasingly important, and a sustainable society without cybersecurity does not exist. This was the main message when researcher and expert Fredrik Blix, Stockholm University and Cybercom, gave an open guest lecture at Karlstad University. Read more. Read more.

CTF IS LAUNCHING NEW COURSES IN SERVICE RESEARCH FOR PROFESSIONALS
CTF, Service Research Center at Karlstad University, is now offering advanced skills development of professionals through two tailor-made courses in the field of services. The courses are based on research focusing on value creation, and aim to strengthen the competitiveness of the Swedish business sector. Read more.

GAMIFICATION TO CHANGE BEHAVIOR
To connect with the customers, stores and companies will in the future use Gamification more and more. Johan Högberg has written a dissertation on this topic and sees gamification as a powerful tool to change or maintain behavior. Read more.

NEW PERSPECTIVES ON BUSINESS MODEL INNOVATION IN WATER AND SANITATION SERVICE PROVISION
There are many barriers to overcome when entering the Base of the Pyramid (BoP) markets. In a new thesis, Caroline Saul has studied the roles of business models and business model innovation in providing and scaling water and sanitation services in low-income countries - she hopes that the thesis can serve as a reference for organisations looking to change or create business models for service provision in low-income countries or wish to tap into these markets. Read more.

UPCOMING EVENTS

SEMINAR SERIES ON SERVICE SYSTEM TRANSFORMATION
On December 9-13, CTF, Service Research Center at Karlstad University will host a multi-disciplinary seminar series consisting of five talks on Service System Transformation, in which researchers from different perspectives and approaches within service research will illuminate the research area. Read more.

COURSE: DESIGNING AND IMPLEMENTING SERVICE STRATEGIES
Register to the course Designing and implementing service strategies - an online course at advanced level aimed at professionals. Last day to register November 8. Read more.

COURSE: APPLYING SERVICE RESEARCH FOR PROFESSIONALS
Register to the course Applying service research for professionals - an online course at advanced level aimed at professionals. Last day to register November 22. Read more.

SUSTAINABILITY DAY 2019
Welcome to 2019 Sustainability Day:Transformation and Implementation of the Sustainable Developmental Goals (SDG's) - Agenda 2030. This afternoon aims at focusing a little bit extra on the Sustainable Developmental Goals and how we can work to implement them. Read more.

NEW PUBLICATIONS
Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

• Högberg, J. (2019) Psykologi, Gameful experiences: The not so painful road to gainful behavior, Karlstad University Studies, 2019:26.
• Jennings Saul, C. (2019) Business Administration, Extending Access: Perspectives on Business Model Innovation in Water and Sanitation Service Provision, Karlstad University Studies, 2019:21.
• Arsenovic. J., Edvardsson, B., Tronvoll, B. (2019). Moving toward collaborative service recovery: A multiactor orientation, Journal of Service Science, https://doi.org/10.1287/serv.2019.0241
• Cárdenas-Barrón, L.E., Reynoso, J., Edvardsson, B., and Cabrera, K. (2019). Inventory model optimization revisited: Understanding service inventories to improve performance, International Journal of Science & Technology.
• Robinson, S., Orshingher, C., Alkire, L., De Keyser, A., Giebelhausen, M., Papamichail, K. N., Shams, P., Sobhy Temerak, M. (2019) Frontline encounters of the AI kind: An evolved service encounter framework. Journal of Business Research, https://doi.org/10.1016/j.jbusres.2019.08.038
• Verhulst, N., De Keyser, A., Gustafsson, A., Shams, P., and Van Vaerenbergh, Y. (2019). Neuroscience in service research: an overview and discussion of its possibilities. Journal of Service Management, https://doi.org/10.1108/JOSM-05-2019-0135
• Vink, J., Edvardsson, B., Wetter-Edman, K., and Tronvoll, B. (2019). Reshaping mental models - enabling innovation through service design. Journal of Service Management, Vol. 30, No. 1, pp.75-104.

CTF newsletter is sent to a mailing list and is published on Mynewsdesk. You can subscribe or unsubscribe, and thus remove your email address from the list here: https://www.kau.se/ctf/newsletter-ctf .