CTF Newsletter no 3, 2019, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

We wish you all a relaxing summer holiday!

AVAILABLE POSITIONS 
There are several available positions at Karlstad Business School with placement at CTF, Service Research Center. Last application day June 28. Read more.

LARGE RESEARCH INITIATIVES ON PERSONAL INTEGRITY AND MATERIALS OPTIMISATION
Karlstad University and its partners in the private sector have received funding from the Knowledge Foundation for two research projects, TRUEdig and AMHiPP. TRUEdig investigates how businesses that develop privacy-enhancing services also can increase users’ security and sense of empowerment. AMHiPP will develop the microstructure of different materials to ensure maximal strength and sustainability. In total, the two projects were awarded funding of over SEK 50 million. Read more.

KARLSTAD UNIVERSITY AND RISE IN A NEW COLLABORATION PROJECT ON DATA, SERVICES AND POLICY
Digitalization and GDPR have made management of personal data increasingly demanding for many organizations, as well as citizens. Last year there were reports on 2300 personal data incidents to the Swedish Data Protection Authority, of which one quarter concerned the public sector. In addition to legal and technical challenges, there are also questions on how value is created with personal data, and not least on whose terms. These are key issues in a new collaboration project at Karlstad University. Read more.

CHANGING NORMS FOR BETTER PATIENT INTERACTIONS
Can the patient journey through healthcare be changed? How are patients treated and why? In a new doctoral thesis, Josina Vink has studied the patient journey and how it can be redesigned. She believes it is not only the physical details that are important when changing the patient journey, but also the whole structure of healthcare, the norms, behaviors and rules. Read more.

OPEN INNOVATION AS A STARTING POINT FOR SERVICE INNOVATIONS IN INDUSTRIAL NETWORKS
In a globalized world that is rapidly changing innovations are needed in a faster pace. A recently published thesis describes how collaboration through open innovation processes in networks can be an alternative that makes the journey from idea to commercialization shorter. Read more.

THE FOUNDERS OF SERVICE RESEARCH WERE CELEBRATED AT INTERNATIONAL CONFERENCE
Recently, one of the world's prime conferences in service research, QUIS16, was arranged at Karlstad University. In the program, several of the founders of the research field told us how it all started, shared valuable insights and provided good advice for continued research and development. One, who was there when it all began three decades ago, was Bo Edvardsson, Professor of Business Administration and Founder of CTF, Service Research Center at Karlstad University. Read more.

SAVE THE DATE! SEMINAR: PERSPECTIVES ON VALUE CREATION IN THE PUBLIC SECTOR
CTF invites you to a seminar on value creation in the public sector on September 10th at Karlstad University. Read more.

TAKE OUR ONLINE COURSE "SERVITIZATION"
The online course will start in August 2019. Servitization, also called service infusion or service-product systems, is a highly important issue for many manufacturing companies around the world. If servitization is important and crucial for your organisational development, then this course is for you. Read more.

DOCTORAL COURSE: THEORY AND RESEARCH IN MANAGEMENT
Theory and Research in Service Management (7,5 ECTS) gives doctoral students an overview of the evolution and most recent development within service research, and highlights the recent “systems turn” in service research and focuses on a theme of “Service System Transformation”. Read more.

CTF BLOG: REFLECTIONS AND KEY TAKEAWAYS FROM QUIS16
In the latest CTF blog, Dr. Kaisa Koskela-Huotari shares her reflections and key takeaways from the international symposium QUIS16, held June 10-13 at Karlstad University. Read more.

CTF ARTICLE ON CIM’S TOP 20 DOWNLOAD LISTS
The research article “The role of perceived comprehension in idea evaluation" has been recognized as a top 20 most read article in Creativity and Innovation Management during 2017-2018. Read more.

NEW PUBLICATIONS
Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

• Carillo, F.J., Edvardsson, B., Reyonoso, J., and Maravillo, E. (2019) Alignment fo resouirces, actors and contexts for value creation: Bringing knowledge managment ino service-dominant logic. International Journal of Quality and Service Science, https://doi.org/10.1108/IJQSS-08-2018-0077.
• Cova, B., Skålén, P., and Pace, S. (2019). Interpersonal practice in project marketing: how institutional logics condition and change them. Journal of Business and Industrial Marketing. https://doi.org/10.1108/JBIM-03-2018-0116.
• Echeverri, P., and Salomonson, N. (2019). Consumer vulnerability during mobility service interactions: causes, forms and coping. Journal of Marketing Management, pp. 364-389, doi.10.1080/0267257X.2019.1568281 (Open access)
• Gremyr, I., Valtakoski, A., and Witell, L. (2019). Two routes of service modularization: advancing standardization and customization. Journal of Services Marketing, Vol. 33(1), pp. 73-87.
• Waygood, E.O.D., Friman, M., Olsson, L. E., & Mitra, R. (Eds.) (2019). Children´s travel and wellbeing. Amsterdam: Elsevier.
• Archpru Akaka, M., Koskela-Huotari, K., and Vargo, S.L. (2019). Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation. In Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patricio, L. & Sawatani, Y. (Eds.). Handbook of Service Science, Volume II (pp. 641-659). New York: Springer.

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