CTF Newsletter no 1, 2020, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

THE MOBILE PHONE – A WORKPLACE PROBLEM IN RETAIL
How do frontline employees in retail react to and handle situations where the customer ignores them and instead looks at their mobile phone? This has been studied by researchers Markus Fellesson, Associate Professor at CTF, and Nicklas Salomonson, Associate Professor at the University of Borås and guest researcher at CTF, and the results show that it has a negative impact on the workplace environment. Read more.

THE HUMAN SIDE OF IDEA SCREENING
Businesses and public organizations continuously work on developing new services or products in order to be innovative. One important part in this work is to know how ideas for new services and products are evaluated, since the idea screening determine whether an idea is considered good, and whether it will continue its development as an innovation project. In a new dissertation, Alexandre Sukhov has studied the human side of idea screening. Read more.

DIFFERENT PERSPECTIVES ON SERVICE SYSTEM TRANSFORMATION
In December 2019, CTF in collaboration with Karlstad Business School arranged a multidisciplinary seminar series to advance knowledge within the research area Service system transformation, and as part of a PhD course in Business administration. Read more.

CTF BLOG: HOW PLATFORMS FOSTER SERVICE INNOVATION
Businesses need service innovations to survive and strengthen their competitive advantage. By explaining how firms and key actors (such as entrepreneurs) manage to remain innovative, our research explains why innovation platforms are central. Read more.

UPCOMING EVENTS

TJÄNSTEINNOVATIONSDAGEN 2020: Kunddriven tjänsteutveckling - att förstå kunder och data
Welcome to our service innovation day, April 2, 13-16 at Karlstad CCC. Researchers from CTF and representatives from businesses, for example Systembolaget, Stadium, Voith Hydro and QBIM, will share their experiences and talk about service innovation, servitization, and data and customer driven business development. CTF will present the Swedish Innovation Index 2019, and Klas Hallberg and Per Kristensson will present their new bok "I kundens skor". The seminar is free of charge, but registration is needed. Link to program and registration. The program is held in Swedish.

NEW PUBLICATIONS

Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

• Engen, M., Fransson, M., Quist, J., and Skålén, P. (2020). Continuing the development of the public service logic: a study of value co-destruction in public services, Public Management Review, published online, https://doi.org/10.1080/14719037.2020.1720354
• Johansson, L-O., Barbopoulos, I., and Olsson, L.E. (2020). Deactivating economic motives in green consumption through social and moral salience, Journal of Consumer Marketing, https://doi.org/10.1108/JCM-10-2018-2904
• Kitkowska, A., Shulman, Y., Martucci, L.A., and Wästlund, E. (2020). Psychological Effects and their role in online privacy interactions: a review, IEEE Access, Vol. 8, pp. 21236-21260.
• Lättman, K., Friman, M., and Olsson, L.E. (2020). Restricted car-use and perceived accessibility, Transportation Research, Part D, Vol. 78, January 2020.
• Varman, R., Skålén, P., Belk, R.W., and Chaudhuri, H.R. (2020). Normative Violence in Domestic Service : A study of exploitation, status and grievability, Journal of Business Ethics, https://doi.org/10.1007/s10551-020-04444-1

CTF newsletter is sent to a mailing list and is published on Mynewsdesk. You can subscribe or unsubscribe, and thus remove your email address from the list here: https://www.kau.se/ctf/newsletter-ctf .