As a Territory Sales Representative serving customers across New Hampshire and Vermont, Tyler Hagan is focused on building relationships that go beyond day-to-day service. By taking the time to understand each customer’s unique goals and challenges, Tyler helps connect businesses and organizations with solutions that support their operational and sustainability objectives. Whether working with a small local business or a major institution, his approach is rooted in listening, collaboration, and delivering value.
A typical day starts with getting out into the market and connecting with customers, whether through scheduled meetings or spontaneous visits. Being in front of customers early helps me stay engaged and ready to respond when unexpected opportunities or challenges arise. No two days are exactly alike, and that’s one of the things I enjoy most about the role.
In a mature market like White River Junction, many customers already have a solid handle on their trash and recycling programs. Where I can add the most value is helping tackle more specialized challenges. Some customers have specialized recycling and material management needs, whether that’s finding outlets for laboratory equipment, rigid plastics, Styrofoam, or other non-traditional materials. Helping identify sustainable solutions for those situations highlights the range of services and expertise Casella can provide.
Working across New Hampshire and Vermont keeps the role exciting. My customer base includes a wide range of businesses and organizations, from local businesses to large institutions. Every customer has different needs and priorities, and I enjoy the variety that comes with helping them find the right solutions.
For me, success extends beyond revenue and is reflected in the connections I build throughout the community. Recently, a resident at Kendal at Hanover was interested in learning more about local recycling and composting programs, and my name had been shared by organizations like King Arthur Flour and Hypertherm Associates. When people trust you enough to recommend you as a resource, that’s a meaningful measure of success.
Engage, listen, and learn. Being present, listening carefully, and taking a genuine interest in a customer’s business goes a long way toward building trust. I also believe honesty is critical. Customers appreciate transparency and working with someone who takes the time to understand their challenges and help find solutions.
A big part of my motivation comes from the support and trust I’ve received from Market Area Manager David Allen. Early in my career at Casella, David gave me the opportunity to take ownership of my role, which built my confidence and encouraged me to take ownership of my role. That experience continues to motivate me to create that same sense of trust and confidence for colleagues and others I meet along the way.
Casella Waste Systems, Inc., headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States. Founded in 1975 as a single truck collection service, Casella has grown its operations to provide solid waste collection and disposal, transfer, recycling, and organics services to more than one million residential, commercial, municipal, institutional, and industrial customers and provides professional resource management services to over 10,000 customer locations in more than 40 states.
