CTF Newsletter no 6, 2019, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

We wish you all a Merry Christmas and a Happy New Year! Here is a special greeting from our Director Per Kristensson.

APPROXIMATELY 18 MILLION SEK FOR RESEARCH WITH THE BUSINESS SECTOR
CTF receives approximately 18 million SEK from the Knowledge Foundation for a new research project in collaboration with the business sector. In the project the researchers will examine how experiences and development of services through digitalization is affecting customers and companies. Read more.

FOUR WAYS TO REDUCE FOOD WASTE DURING THE HOLIDAYS
During the holidays there is a lot of focus on food. It is the time of the year when we consume in abundance and throw away more food than ever- at the same time as we know that food waste has a negative impact on our climate and what we choose to eat and how we handle the food matters. So, what can we do to reduce the food waste? Researcher Helén Williams at CTF, Service Research Center at Karlstad University, gives us some practical advice. Read more.

NEW FOOD PACKAGING PROJECT AWARDED SUSTAINABILITY PRIZE
On December 5, researchers at CTF received the Lidl Future Initiatives award of 3.8 million SEK to start up a new research project on transformative packaging design. The project aims to increase consumers’ and packaging developers’ knowledge of plastic food packaging. Read more.

BREAKTHROUGH FOR RESEARCH IN REAL-WORLD ENVIRONMENTS FOR DIGITALWELL
Can an app help visitors at the Central Hospital in Karlstad find the way? This is what a new research study will investigate. The study is a breakthrough for research in real-world environment within DigitalWell. Read more.

THE IMPACT OF DIGITALISATION ON SOCIAL RELATIONS, ORGANISATIONAL CONTEXT AND WORK ENVIRONMENT
The effects of digitalisation result in continuous organisational changes. These changes affect the physical, psychosocial, and organisational work environment. Ann Bergman, Carin Håkansta and Poja Shams at Karlstad Business School, Karlstad University, will study how digitalisation affects the form and content of different occupations along with social relations and interactions in a new project. Read more.

ANDER VISITING PROFESSOR AT KARLSTAD UNIVERSITY IS ONE OF THE WORLD’S MOST CITED RESEARCHERS
Recently, the Web of Science Group published the list "Highly Cited Researchers 2019" recognizing the world’s most cited and influential researchers. On the list, and top 1% of most cited in Economics and Business, is Stephen L. Vargo, Ander Visiting Professor at CTF, Service Research Center at Karlstad University. Read more.

MEET OUR NEW PHD STUDENTS
We are happy to welcome three new PhD Students in Business Administration; Kristin Svärd, Muhammad Murtaza Ali and Anne-Charlotte Paas.

UPCOMING EVENTS

DISSERTATION IN BUSINESS ADMINISTRATION
On January 22, will PhD Student Alexandre Sukhov defend his dissertation entitled "The human side of idea screening". The dissertation is open for the public, and held between 10-12 in 11D121, Andersalen, at Karlstad University. Read more.

NEW PUBLICATIONS
Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

• Högberg, J. (2019) Psykologi, Gameful experiences: The not so painful road to gainful behavior, Karlstad University Studies, 2019:26.
• Jennings Saul, C. (2019) Business Administration, Extending Access: Perspectives on Business Model Innovation in Water and Sanitation Service Provision, Karlstad University Studies, 2019:21.
• Arsenovic. J., Edvardsson, B., Tronvoll, B. (2019). Moving toward collaborative service recovery: A multiactor orientation, Journal of Service Science, https://doi.org/10.1287/serv.2019.0241
• Lättman, K., Olsson, L.E., Friman, M., and Fujii, S. (2019). Perceived accessibility, satisfaction with daily travel, and life satisfaction among the elderly. International Journal of Environmental Research and Public Health. Vol. 16 pp. 4498.
• Friman, M., Maier, R., and Olsson, L.E. (2019). Applying a motivational stage-based approach in order to study a temporary free public transport intervention. Transport Policy, Vol. 81, pp. 173-183.
• Wikström, F., Williams, H., Trischler, J., and Rowe, Z. (2019). The Importance of Packaging Functions for Food Waste of Different Products in Households. Sustainability, Vol. 11(9), pp. 2641.

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