CTF Newsletter no 5, 2020, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

ANNA FYRBERG YNGFALK, NEW ASSOCIATE PROFESSOR IN BUSINESS ADMINISTRATION
Anna Fyrberg Yngfalk has been promoted to Associate Professor in Business Administration at Karlstad University. Her current research is inspired by the #MeToo movement and highlights power and gender matters at the intersection between customers and employees in the service sector. Read more.

THE NINTH NATIONAL CONFERENCE IN TRANSPORT RESEARCH
On October 21, CTF, Service Research Center at Karlstad University hosted the ninth annual scientific conference, gathering Swedish transport researchers around issues concerning the Swedish transport system. This year’s conference was held virtually via zoom. Read more.

GRADUATE SCHOOL A FUTURE OF GROUNDBREAKING RESEARCH
Two doctoral students from Karlstad University participated in the first meeting of the WASP-HS graduate school, when 35 doctoral students from a number of Swedish universities gathered to discuss and dive deeper in artificial intelligence and the humanities and social sciences. Read more.

AMIE GUSTAFSSON, NEW PHD STUDENT IN BUSINESS ADMINISTRATION
We are happy to welcome Amie Gustafsson, new PhD student in Business Administration. She is placed at CTF, Service Research Center, where she will be studying customer behavior in the retail industry. Read more.

HELLO THERE, STURE NÖJD, PHD STUDENT IN PSYCHOLOGY…
... Digitalization of services and how this is transforming and affecting the user experience for customers, patients and citizens is the topic of your doctoral thesis. Why did you choose this area? Read more.

CUSTOMER-FOCUSED INNOVATION - NEITHER OBVIOUS NOR SIMPLE
What are the market needs? What does the customer want, and how can we facilitate for the customer? These are questions that should be obvious, says researcher Maria Åkesson, who shares her research experiences from the manufacturing industry. Read more.

EVENTS

November 25-26: SERVICE SHAPING WELFARE SERVICES OF THE FUTURE AT CONVENTION SWEDEN 2020
Collaboration, data and service design are examples of what will be discussed at Service Convention Sweden 2020 which will be held on 25-26 November. We invite representatives from the public and private sectors and academia to focus on how to solve some of our most important societal challenges. Read more.

NEW PUBLICATIONS
Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

• Skarin, F. & Wästlund, E. (2020). Increasing Students’ Long-Term Well-Being by Mandatory Intervention – A Positive Psychology Field Study, Frontiers in Psychology, Vol 11, p.2567. frontiersin.org/articles/10.3389/fpsyg.2020.553764/full
• Vink, J., Koskela-Huotari, K., Tronvoll, B., Edvardsson, B. & Wetter-Edman, K. (2020). Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda. Journal of Service Research, doi.org/10.1177%2F1094670520952537.
• Nöjd, S., Westman-Trischler, J., Otterbring, T., Andersson, P. K. & Wästlund, E. (2020). Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space. Journal of Retailing and Consumer Services, Vol. 56, doi.org/10.1016/j.jretconser.2020.102161
• Tronvoll, B., Sklyar, A., Sørhammar, D., Kowalkowski, C. (2020). Transformational shifts through digital servitization, Industrial Marketing Management, Vol. 89, pp 293–305, doi.org/10.1016/j.indmarman.2020.02.00
• Williams, H., Lindström, A., Trischler, J., Wikström, F., & Rowe, Z. (2020). Avoiding food becoming waste in households - The role of packaging in consumers’ practices across different food categories. Journal of Cleaner Production, 265, doi.org/10.1016/j.jclepro.2020.121775
• Rosenbaum, M. S., Friman, M., Ramirez, G. C. & Otterbring, T. (2020). Therapeutic servicescapes: Restorative and relational resources in service settings. Journal of Retailing and Consumer Services, Vol. 55. doi.org/10.1016/j.jretconser.2020.102078
• Gärling, T., Ettema, D., Fors Connolly, F., Friman, M. & Olsson, L. E. (2020). Review and Assessment of Self-Reports of Travel-Related Emotional Wellbeing. Journal of Transport & Health, doi.org/10.1016/j.jth.2020.100843

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